At cityflatshop, we are committed to processing personal data responsibly, securely, and transparently. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit www.cityflatshop.com or make a purchase of our premium flat slippers and flat casual footwear.
Our practices strictly align with the General Data Protection Regulation (GDPR) for individuals located in Europe, and applicable state privacy frameworks in the United States, such as the California Consumer Privacy Act (CCPA/CPRA).
Data Controller
For the purpose of applicable data protection laws, the independent operator responsible for the collection and processing of your personal data (the “Data Controller”) is:
- Brand Identity: cityflatshop
- Official Website: www.cityflatshop.com
- Contact Email: shoes@cityflatshop.com
- Brand Support Line: +52 55 8123 4567
Information We Collect
We collect only the essential personal information required to safely fulfill your retail orders and maintain stable communication:
- Identity Data: First name, last name.
- Contact Data: Delivery address, billing address, email address, telephone number.
- Transaction Data: Details concerning products purchased, order reference codes, and total expenditure.
Payment Processing via Stripe
To ensure structured, secure, and compliant handling of your monetary transactions, we do not store, view, or process full credit/debit card details on our local servers.
All payment transactions executed on our domain are processed directly by our external specialized payment handling partner, Stripe. Stripe collects, processes, and stores financial data in strict accordance with its own privacy regulations and international PCI-DSS standards. The transmission of billing details to Stripe is managed via standard commercially encrypted communication channels (SSL/TLS) to maintain operational security.
Data Retention Periods
We retain personal information only for the minimum duration necessary to satisfy the specific purposes outlined in this policy, or as mandated by international retail tax and regulatory reporting requirements.
- Order and Transaction Information: Kept for a period of 7 years following the completion of the transaction. This duration is defined to satisfy international tax, standard accounting, and legal financial reporting mandates within Europe and the United States.
- Communication Records: Enquiries sent via email are retained for up to 2 years from the date of the final correspondence to assist with customer service consistency.
Your Legal Rights
Depending on your geographical jurisdiction (whether you are located in the United States or Europe), you possess specific lawful rights regarding your personal information:
- Access and Rectification: The right to request a copy of the personal records we hold and to amend any inaccuracies.
- Erasure (Right to be Forgotten): The right to request the deletion of your personal data, provided it does not conflict with our financial reporting or legal retention mandates.
- Restriction of Processing: The right to object to or limit specific data handling processes.
To exercise any of these statutory rights, please submit a formal request to our support desk at shoes@cityflatshop.com.
Data Security
We implement standard administrative, physical, and technical measures aligned with industry practices to mitigate risks of unauthorized data access, alteration, or loss. While we apply standard secure protocols to protect our digital infrastructure, users acknowledge that no standard electronic transmission or transit pathways can be characterized as entirely impervious to risk, and we manage data safety within these standard secure frameworks.